"Thank you very much for a fabulous training day. You delivered the training with enthusiastic style while emphasising the importance of a good team. The staff loved it. This was the first ‘in house training day’ we have had apart from the annual CPR. This is the way forward for us. The opportunity to gather all the team together and participate in team work while sharing information was invaluable. It only worked so well because of your bubbly personality and experience. You know exactly the challenges and pressures within a Dental Practice. Thank you very much for your help"
Josephine and Fergus (Weir and McClafferty Gourock)
"Thanks so much for a fantastic day! Myself and Sarah are really buzzing at how much fun it was and many of the staff have even messaged to say how much they enjoyed it:-) You were a definite hit!
I loved the way you said things myself and Sarah are always saying regarding teamwork but it’s so much better coming from someone else. Thanks so much for putting all the feedback down too: hugely helpful to get input as often we are far too close to the business to see it anymore!
Thanks also for acknowledging my issue and not making me feel like it’s insignificant. It’s good to get advice from someone who’s got much more experience".
Alison McGregor BDS (Largs Dental Surgery)
"I work very closely with Illona McLay who is a phenomenal Ethical Sales and Business Coach for the dental and aesthetics market and business sales - she has taken our company to show 40% increase in turnover in one year alone. She is involved with me on aesthetics and dental business development talks".
Rita Poddar (The Peppermint Group)
"Illona's 'Ethical Selling' course is an absolute must for any dental practice. It completely changed the way I speak to patients about treatment plans. I not only feel more confident when discussing private treatment options, I feel much happier doing the kind of dentistry I want to. It has more than doubled my private income and made me a lot happier overall in my day to day practice. Couldn't recommend this course and Illona more".
Louise Reay BDS MJDF (Uddingston Dental Care)
"We asked Illona for coaching assistance last year as we felt our practice was treading water. Illona listened to where we hoped to improve and provided her own ideas to boost our practice. Her insight was invaluable and we've seen big improvements in private uptake using her simple, effective and ethical techniques. Our teamwork and communication has improved and we are excited about our future. Would recommend Illona's coaching methods to any practice".
Brian McMillan (St Leonards Dental Practice)
"Illona has run a number of courses over the past 5 years for us. She has the rare ability of being wonderfully effective whilst delivering training which is fun to be a part of. She has the experience and the personality to take her audience with her, keeping engagement on a high from beginning to end. I would particularly highlight her recent work on Patient Centred Care as an example of effective training for the whole range of practice staff".
Iain McIntyre (Highland Dental Plan)
Comments from our Group on the session, including overall impression of the event:
"As one of the CPD advisers for NHS Education, Scotland i was really keen to have Illona speak to our DCP's at our annual conference in October 2019. She gave a fantastic lecture called ' Mental Health First Aid' was a massive hit with our dental audience and very topical. I am always impressed ( after seeing illona lecture on a few occasions) how much she relates to the audience, whatever role you have and that her lectures and workshops are so relevant to our day to day job in dentistry.
Louise Reay BDS MJDF (NHS Education Scotland)
For a Free Telephone Consultation please call Illona on: 07510 307716