tel: 07510 307716 im@illonamclay.co.uk

Client Testimonials

"I would like to thank you and Nicola for an amazing experience I had while attending one of your practice managers courses in Glasgow. I've enjoyed every minute of it and learned a lot! It was great to share our thoughts and concerns within the group. Definitely will be looking to book myself for a refresher course! Well done ladies, you did a great job!"

Jasmina Zielinska


"Many thanks for your time during our recent PFAD and Scottish Dental Care Group CPD day in Glasgow. Your presentation was of great benefit to the full spectrum of team members present and encouraged interaction, honesty and involvement. Look forward to the next part of the programme"

Philip J Friel - Advanced Dentistry & SDC Group


"Key business messages given throughout the day with some light-hearted involvement from those attending. Would recommend to any dental practice. Exceptionally insightful, informative and enjoyable"

Highland Dental Practice


"I can't thank you enough for the two day course you ran at the practice. It has made such a massive impact on my income, my approach to patients and my thought process during a sale. It has almost doubled my private income and has certainly made me realise I do love my job again! The courses are so personal, adapted and appropriate to our practice, I'm sure you customise them to each practice. You made it so open, a great environment to discuss elephants in the room. It was almost like therapy for the whole practice and it has definitely got us all singing from the same hymn sheet again! We refer back to the course very often and have all found out what our "pickles" are and are happy to make each other look good and work together."

Kaly Jaff BDS MFDS - General Dental Practitioner


"I would like to say what a great course. It was well organised and very informative. I have looked for courses to help me in my fairly new role of Implant coordinator but failed to find anyone as experienced. I came away from the course feeling confident and motivated to increase my treatment uptake using the skills learnt.The course material given was very helpful and I have already started using some of it for the practice"

Jenniferann Mclay - Implant Co-ordinator at Ivy Dental Practice


"Having just attended your Practice Manager Course for dental business and selling skills, I really had to write to thank you for such an informative and very pleasurable day. This course was presented in such a way that it catered to all management styles and abilities. 

The group was an ideal size, which allowed time for more group discussion and interaction. Nicola was exceedingly helpful with the legal protocol, while Ilona excelled in her coaching skills. Both brought a refreshing approach to management in dentistry. I will be more than happy to send all my future managers to any forthcoming courses you may have. Please keep me updated on your availability."

Diane Janikowski - Area Manager at Shawlands Dental Care


"I have recently attended the Treatment Co-ordinator Course (June 2014 in Glasgow) which was delivered very productively with all the essential content required for this modern role. With some role play, new ideas on marketing and the continuing development of my people skills I left feeling very positive on how I can carry this forward into the team I work with at G.R.Boyle Oral Healthcare. Being a success in business requires some of Illona's experience to push anyone forward and it was a privilege to have spent some quality time with such an inspiring business woman"

Gwen Christie - Treatment Co-ordinator at GR Boyle Oral Healthcare 


"Thank you so much for running a very interesting and informative Dental Treatment Co-ordinators course in Glasgow on Saturday 12th June. This course has helped me In many ways to understand the role of a TCO & has given me great confidence in being able to present treatment plans to patients in a way that they will understand"

Loiuse Nicol - Treatment Co-ordinator at Genix Healthcare


"Illona has delivered quality continuing professional development courses and vocational training for NHS Education for Scotland for over 15 years. From technical hands-on workshops to in-depth management lectures, Illona has the experience and knowledge to deliver whatever is required. Each session is carefully planned and discussed to give maximum information to participants. Educational aims and learning outcomes are designed and reviewed for each session that we invite her to present as part of our CPD Programme. Illona welcomes feedback and facilitates any recommendations made from the participants. She keeps to time and never lets us down with organised dates. A model trainer!" 

Nicola Docherty BA - CPD Advisor, NHS Education for Scotland


"I really enjoyed your course, it was a great way to spend the day and really very helpful. The course gave me a new insight into what it means to be a true team player and, more importantly, a good team leader. This is a role that I now have to adopt as the Principal dentist - a role which I hadn't really thought much about before I attended your course - perfect timing really. I had thought long and hard about being a single-handed practitioner in a new practice but hadn't given much consideration as to how I would effectively manage my team, albeit a very small one. The leadership role which I have had to adopt since deciding to start my own practice is actually quite a complex one, something which I learned from your course. A good team takes good management. I left the course feeling  ambitious and confident-  a feeling of "I can do this!". Your experience and knowledge equipped me better to set up my own practice - you were an inspiration and for this I thank you very much indeed" 

Hazel Hiram BDS - General Dental Practitioner


"Illona helped us think differently about what patients really want from their dental visits. She brought to my practice her years of experience in the dental industry as well as her sense of fun and enthusiasm"

Patricia Manson BDS - General Dental Practitioner


"The course was very informative and full of hints and tips on how we can drive our business forwards. Illona is an excellent speaker and motivator and has a great depth of subject knowledge. I would happily recommend Illona and her course to anyone who is keen to think outside the box and move their practice in the right direction"

Greig Stevenson BDS - General Dental Practitioner


"Enjoyable and interactive! A real 'eye opener' to proper customer service. Thanks Illona"

Dr G Stone BDS. MFDS RCPS (Glasgow) - General Dental Practitioner


"I have worked with Illona for the last few years and have always found her to be a great asset to practice management and can recommend her very highly. She is very professional and has attention to detail"

Dr Sheraz Shafiq BDS, MFDS RCPSG - General Dental Practitioner


"As a new practice manager I was very apprehensive about attending this course however this was quickly eradicated on arrival, Illona and all attendees were very welcoming. Illona caught my attention straight away, I felt I could relate to everything she was saying and I knew she had a genuine interest in all our personal circumstances and goals - which she addressed individually. The other attendees also shared their personal experiences; it was great to hear the opinions and perspectives of my peers too. I found the course really useful as I knew I could take Illona's recommendations and practical tips back to my practice and implement them very quickly. I felt energised and motivated with new insight on how I wanted to be seen as a manager. I also gained a better understanding of the type of manager I am and how each member of my team would benefit being managed with respect to their individual personality" 

Laura Paterson, Practice Manager


"Illona was invited to The Park Practice to provide with a training course on 'selling skills'.  We were all very impressed with the vast range of dental business that Illona could give support and advice on.  The best part of the coaching was the valuable amount of tips and ideas we received from Illona. The entire team enjoyed the training and found the day very useful to our marketing and business management. We would positively encourage another visit from Illona".

Corinne Matheson, Practice Manager

For a Free Telephone Consultation please call Illona on: 07510 307716

Tel: 07510 307716
Millburn, Carronshore Road, Carron, Falkirk, FK2 8EE

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